Can't you access your mobile Money account?
Have you typed your code more than three times? It's blocked. If you have less than 500 FCFA, you can have a new code by dialing the code * 126#. Then go to your account (type 7), access "forgotten pin code?"
If you have more than 500 FCFA, contact us via our platforms WhatsApp 683008787/650528787, Facebook, Twitter, livechat.