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Frequently Asked Questions

Frequently Asked Questions

All about Identification
Why should we register? According to the regulations in force in Cameroon, more specifically Decree 2015/3759 setting the terms of identification of ...
Mon, 15 Apr, 2019 at 11:43 AM
The essentials
Welcome to the most amazing network in Cameroon !  What are the codes to know? Know your phone number and your rate plan: dial * 170 * 0 # Know the b...
Thu, 28 Mar, 2019 at 2:17 PM
Get my PUK code
How can I get my PUK Code? By contacting us via one of our online channels, 8787 Facebook, Twitter, Whatsapp 683008787 LiveChat by communicating these info...
Thu, 28 Mar, 2019 at 2:42 PM
Manage my favorite numbers
How it works ? The list of preferred numbers is now managed per bundle. and different rates could be applied by bundle, regarding the preferred numbers. ...
Wed, 27 Mar, 2019 at 5:58 PM
All about "STARTER KIT"
What is that? MTN STARTER KIT is an offer that a new MTN subscriber can use once they have purchased and activated their MTN SIM card. Who is eligib...
Mon, 23 Sep, 2019 at 3:58 PM
Domain name purchase
To purchase a domain name from MTN, follow these steps: Click on this link https://store.mtnbusiness.cm/  Click on "domain name" ...
Wed, 3 Apr, 2019 at 3:11 PM
Securing your MTN MoMo account
Here are few tips to secure your MTN Mobile Money account and avoid fraud: Never share your password with anybody, not even an MTN agent. Never transfer ...
Mon, 8 Apr, 2019 at 12:28 PM
Sponsoring
How to make a sponsorship request to MTN? To make a sponsorship request to MTN, you can do it directly online by clicking on this link http://bit.ly/2UQain...
Tue, 26 Mar, 2019 at 2:07 PM
All about MTN Top CallBox
What is it ? MTN Top CallBox is a campaign that consists of fixing daily and weekly targets for sales (airtime and data bundles) to call box and reward tho...
Tue, 9 Apr, 2019 at 10:47 AM
Phone number recycling
Why can my phone number be recycled? Your phone number can be recycled after 180 days without activity (recharge + subscription to an internet bundle) ...
Thu, 18 Apr, 2019 at 5:41 PM