What is that?
It’s the possibility offered by MTN Business to its customers, to pay the devices in one or more installments (01, 03, 06 and 12 months).
Who is eligible?
Only the existing B2B customers are eligible for this payment method.
What are the required documents?
To be eligible for this offer, the client should share the below documents:
- The Purchase Order duly signed by the client with the following information:
- Customer name
- Device details
- Quantity
- Payment method
- Frequency of payments
- Total amount
- The contract duly signed between MTNC and the client.
What to do if the device is defective?
The client can liaise with his Sales Account Executive directly in case of defective stock received. The sales account manager will determine with the third-party partner either the defective stock is due to customer or MTNC and if the defective stock in under the warranty period.
In case of MTNC responsible to the defective stock, the third-party partner will repair the device or inform the sales account manager to replace the defective stock with new stock.
What is the warranty period?
The warranty period is 30 days from the receipt of the device in stock by the customer.
Who is responsible for paying, the company or the staff?
Only the company is fully responsible for the payment of the devices, even if it is the staff who is the end user.